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HomeTerms and Conditions

TERMS AND CONDITIONS

1.
INTRODUCTIONS AND DEFINITIONS

1.1     A reference to 'we', 'us', 'our' or 'Chi Kri' is to Chi Kri Limited and/or Chi Kri Classes Limited.

1.2     Chi Kri Limited is a company incorporated in England and Wales under company number 04807646 whose registered office address is 7 Plaza Parade, Maida Vale, London NW6 5RP.

1.3     Chi Kri Classes Limited is a company incorporated in England and Wales under company number 08658397 whose registered office address is 7 Plaza Parade, Maida Vale, London NW6 5RP.

1.4     By visiting www.chikri.com (our 'Site'), you are accepting and consenting to the practices described in these Terms and Conditions.   Our Site and related services are made available to you pursuant to these Terms and Conditions and our Privacy Policy. We may modify these Terms and Conditions from time to time (including the Privacy Policy and other policies) and your continued use of our Site following such change shall signify your agreement to be bound by the modified Terms and Conditions (and any other policies modified). If you do not agree to any change to the Terms and Conditions (or the Privacy Policy or any other policies), then you must immediately stop using our Site.

1.5     The following words shall have the following meanings in these Terms and Conditions:

'Franchisee' means a Teacher to whom we have granted the right and franchise to deliver the teachings of Chi Kri through their classes.

'Masterclass' means a public class of more than two participants with Neil Patel, Founder, Director and Grandmaster of Chi Kri.

'Private Class' means a private class with Neil Patel, Founder, Director and Grandmaster of Chi Kri.

'Private Therapy' means any of the private therapies we provide which are listed on our Site from time to time.

'Product' means any products that we sell from time to time.

'Retreat' means any of the retreats we provide which are listed on our Site from time to time.

'Service' means a Masterclass, Private Class, Private Therapy, Retreat, Training Course or any service we may offer from time to time.

'Teacher' means a teacher who is listed on our Site as a teacher and who is one of our Franchisees.

'Training Course' means any of the training courses we provide which are listed on our Site from time to time.

'you' means you a visitor and user of our Site.

2. BOOKING CLASSES WITH OUR TEACHERS

2.1     Through our Site, we provide a platform through which you can contact our Teachers, who are our Franchisees. If you book a service and/or product with any of our Teachers, you must refer to the terms and conditions of the Teacher with whom you book your service and/or product which will be applicable to the service and/or product you book.

2.2     We will use all reasonable skill and care when providing information on our Site of the classes available with our Teachers (including time of class, class style, class type and location of the class), however, as the information we provide is based on the information provided to us by the Teachers, we cannot guarantee the accuracy of such information nor can we be held responsible for any errors, misleading or inaccurate information or non-delivery of information.  

3. BOOKING SERVICES

3.1     Bookings of our Services are subject to acceptance and availability.

3.2     If you are booking any of our Services for the first time, you will be required to read, complete and sign a registration form on arrival.

3.3     In the event you have any pre-existing medical conditions, we recommend that you seek advice from your doctor if you have any concerns on your ability to partake on any of our Services prior to booking a place.

3.4     In addition, if you are on any medication or have any other condition (i.e. pregnancy), you should seek advice from your doctor as to whether any of our classes, programs or treatments are safe for you. You are fully responsible for your own health during your interaction with us including participation in any classes or treatments.

3.5     You acknowledge and agree that any exercise involves a risk of personal injury, including a small risk of serious injury or death, and you agree to take full responsibility for your health and wellbeing when partaking in any of our classes, courses or programs and as such we will not be held accountable or liable in any way or form whatsoever.

4. DISCLAIMER

We do not claim to diagnose, prescribe, treat or cure any disease or condition either physical or mental in any of the services we offer. We should not be construed as a prescription, a promise of benefits, claims of cures or a guarantee of results to be achieved and our programmes are provided for informational, educational, motivational and self-empowerment purposes.

5. CANCELLATION AND REFUND POLICY

5.1     Masterclass – Once your booking is confirmed, you may cancel your place on our Masterclass no later than 3 weeks prior to the commencement of the Masterclass ('Cancellation Period'). To cancel your place, you must email us at info@chikri.com providing your name, the Masterclass start date and the reason for cancelling the Masterclass. Once we have cancelled your place on our Masterclass, we will send you email confirmation of your cancellation. If you do not receive an email from us, we will not consider your booking to be cancelled. If you fail to cancel your place within the Cancellation Period and in accordance with these Terms and Conditions, you will be charged for attending and you will not receive a refund. In the event your place on our Masterclass is cancelled by us, you will receive a full refund.

5.2     Retreats – Once your booking is confirmed, you may cancel your place on our Retreat no later than 3 months prior to the commencement of the Retreat ('Cancellation Period'). To cancel your place, you must email us at info@chikri.com providing your name, details of the Retreat and reasons for cancelling the Retreat. Once we have cancelled your place on the Retreat, we will send you email confirmation of your cancellation. If you do not receive an email from us, we will not consider your booking to be cancelled.   If you fail to cancel your place within the Cancellation Period and in accordance with these Terms and Conditions, you will be charged for attending and you will not receive a refund. In the event your place on our Retreat is cancelled by us, you will receive a full refund. Deposits are non refundable unless the Retreat is cancelled by us.

5.3     Training Courses – Once your booking is confirmed, you may cancel your place on our Course within 14 calendar days from when you pay your first instalment or full price of the Course in accordance with your Payment Schedule ('Cancellation Period'). If you cancel your place on the Course within the Cancellation Period and provided that it is no less than 4 months prior to the Course Start Date, we will refund you the first instalment or full investment (as the case may be). We will not refund you the non-refundable deposit which you paid to reserve your place on the Course. To cancel your place, you must email us at info@chikri.com providing your name, details of the Course including start date and reasons for cancellation. Once we have cancelled your place on the Course, we will send you email confirmation of your cancellation. If you do not receive an email from us, we will not consider your booking to be cancelled.

5.4     Private Classes and Private Therapies – Once your booking is confirmed, you will only be able to cancel or change the date of your Private Class or Private Therapy within 24 hours of us confirming your booking. To cancel or change your booking, you must email us on info@chikri.com. Once we have cancelled or changed the date of your Private Class or Private Therapy, we will send you email confirmation of your cancellation or change (as the case may be). If you do not receive an email from us, we will not consider your booking to be cancelled or changed. If you do not cancel or change your appointment within 24 hours of us confirming your booking, you will not receive a refund.  

6. BEHAVIOUR

6.1     We reserve the right to ask you to leave any class, course or program if in our sole discretion you are, without limitation, rude to staff or your behaviour is disruptive to the running of the class, course or program or other participants. You will also be asked to leave if we believe you are under the influence of alcohol and/or drugs.

6.2     If you are asked to leave any of our Services for whatever reason, any fees paid by you shall be retained by us and you will not be entitled to a refund. If you are paying in instalments, you will be required, at our discretion, to either continue to pay such instalments or pay the full amount then outstanding within 7 days of us terminating our Services with you.

7. RECORDINGS

We may take videos, recordings, photographs and anything else ('Recordings') of any of the Services we offer for the purposes of, but not limited to, promotional, commercial and development use. You hereby consent for us and our officers, directors, employees and agents to take such Recordings and agree that any intellectual property rights in such Recordings shall remain our exclusive property.

8. COMPLAINTS

If you have a complaint regarding any of our Services, we request that you first try and resolve the problem with those that are directly involved. Generally complaints are resolved more easily and effectively at an early stage and by those who have been directly involved in the matter. If a complaint cannot be resolved in this manner, you can complete our complaints form which can be found by clicking here.  Details of how to submit a complaint are on the form.

9. PURCHASE OF PRODUCTS

9.1     Each order to purchase Products from our Site shall be an offer from you to purchase the relevant products from us in return for payment by you at the price displayed at the time the order was placed. Orders are subject to our acceptance and we may at our discretion, refuse to accept your order where the following situations are applicable:

  • incorrect payment card number, expiry date or card security code;
  • incorrect billing information (e.g. where the billing information you provide is different from information the bank or building society which issued your payment card has on record);
  • insufficient or incorrect shipping address;
  • fraudulent information;
  • there is an error or our Site relating to the merchandise you have ordered (e.g. an error relating to the price or description of the merchandise as displayed on our Site; or
  • the merchandise you have ordered is no longer available on our Site.

9.2     Once you have placed your order, you will receive an email acknowledging the details of your order. This email is NOT an acceptance of your order. Our contract will only be concluded and we will only be deemed to have accepted your order (or any part of your order) once the Products requested are dispatched.

9.3     Any purchases made on our Site shall be for personal or gift use of the buyer only and are not to be used for re-sale, commercial purposes or any other commercial benefit.

10. PAYMENT

10.1  Payment can be made by Visa, MasterCard, American Express, Maestro debit cards and PayPal. Payment will be debited and cleared from your account upon receipt of your order by us. You confirm that the credit/debit card that is being used is yours. All credit/debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery.

10.2  We take all reasonable care to make our Site as secure as we can make it and to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from our Site.

11. CANCELLATION OF ORDERS

11.1  You have the right to cancel any orders (except any digital material including without limitation, e-books, mp3 files and video) for a full refund or store credit if you return the merchandise to us in the same condition as it was sold, within 14 days of receipt.

11.2  All Products shall be returned to us together with a copy of the receipt of purchase. Please contact us at info@chikri.com for further information on how and where to return Products. You are responsible for ensuring any Products returned to us reaches us and we will not accept any liability whatsoever if we fail to receive any returned Products. We therefore recommend that you return any Products using tracked services so you can track your returns to us. We will not issue any refund or store credit if any Product seems to have been used to any degree.

12. OUR SITE

12.1  We reserve the right from time to time to modify, vary or withdraw any information on our Site (on either a permanent or temporary basis), to include, but not be limited to, classes, class times, locations, Teachers, prices, Products and Services that are displayed or made available to you through our Site. We reserve the right to do so without any liability to you. We will use reasonable endeavours to ensure, but cannot guarantee and do not represent or warrant, that there are no typographical errors, inaccuracies or omissions that relate to the availability of classes either provided by us or our Teachers, the availability and description of any merchandise and/or pricing. We make no representation nor give any warranty as to the completeness or accuracy of the information on our Site.

13. OWNERSHIP OF CONTENT

13.1  All right, title and interest in and to our Site and all of its content, including, but not limited to, its software or HTML code, scripts, text, artwork, photographs, images, designs, video, audio and written and other materials that appear as part of our Site (collectively, 'Content' ), and all intellectual rights (including copyright, trade marks, rights in designs and patents) in and to our Site and all of its Content, is owned by us and/or our licensors. All Content is provided to you by us only for your personal and non-commercial use. This means that you may not and may not permit, assist or enable another person to do any of the following: (a) copy, reproduce, publish, transmit, distribute, perform, display, post, modify, create derivative works from, sell, license, allow others to copy, or otherwise exploit our Site or any of the Content, including but not limited to framing or linking our Site or the Content or any part of our Site or Content; or (b) access or use our Site or any of the Content for any commercial purpose or for any purpose which competes with our business.

13.2  Any material you supply us (whether digital or hard copy) will be considered non-confidential and non-propriety. You retain all intellectual property rights in such material but you permit us to use such material and grant us an irrevocable, royalty free, global licence in perpetuity to use, edit, store, reproduce and copy such material on our Site and to distribute it and make it available to our Teachers to use for whatever purpose.

14. LINKING

14.1  From time to time, our Site may contain links which will direct you to external websites or webpages operated by third parties (the 'Third Party Sites'). In addition, certain Third Party Sites also may provide links to our Site. We do not control and are not responsible or liable for the accuracy, security or reliability of any Third Party Sites or for any content, advertising, products, or other materials on or available from such Third Party Sites. Access to any Third Party Sites is at your own risk and we will have no liability to you for any loss or damage that you suffer (including but not limited to any loss or damage to your device, equipment, hardware or software) arising out of or related to your access or use of, or reliance on, any Third Party Sites and/or their content, or caused by or in connection with any purchase of goods or services available on or through any such Third Party Sites.

14.2  If you would like to link to our Site, you agree to seek our written permission. Without our express written permission, you are prohibited from linking to our Site.

15. PRIVACY POLICY

When you use our Site, we may ask you to provide personal information. Personal information that you provide to us through our Site shall be subject to our Privacy Policy. You can read our current Privacy Policy by clicking here.

16. GENERAL

We make no warranty that our Site will meet your requirements or will be uninterrupted, timely, secure or error-free, that defects will be corrected, or that our Site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, eligibility of the materials. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through our Site. To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the merchandise available through our Site including but not limited to, implied warranties of satisfactory quality and fitness for a particular purpose. Nothing in these Terms and Conditions shall limit your rights as a consumer under English law.

17. INDEMNITY

You agree to fully defend, indemnify and hold us and our officers, directors, employees and agents, harmless immediately on demand from and against all liabilities, claims, expenses, damages and losses, including legal fees, arising from any breach of these Terms and Conditions by you or any other liabilities arising out of your use of our Site, or the use by any other persons accessing our Site using your internet account.  

18. GOVERNING LAW

These Terms and Conditions together with all our policies and procedures will be governed by and construed in accordance with the laws of England and you irrevocably submit to the exclusive jurisdiction of the courts of England.

© Chi Kri Ltd 2017